FAQs

About Our Products

• What materials do you use for your wooden kitchenware and dinnerware?

• All our products are crafted from high-quality, sustainably sourced wood. We ensure that each item is treated with food-safe finishes to enhance durability and maintain natural beauty.

• How do I care for my woodenware?

• To prolong the life of your wooden items, hand wash them with mild soap and warm water. Avoid soaking or placing them in the dishwasher. After washing, dry them immediately and periodically apply food-safe oil to maintain their finish.

• Do you offer personalized or custom products?

• Yes, we offer personalization options for select products, including coasters and chopping boards. You can include engraving details upon checkout or email us with your instructions. Visit our Personalized Products Catalog.

• Can I request a specific font or design for the engraving?

• Absolutely! You can specify your preferred font or design in the engraving instructions at checkout, or email us with detailed requirements. Our team will confirm the design with you before proceeding.

• How long does it take to process personalized engravings?

• Personalized items may take up to 5 business days to process, as we ensure each engraving meets our quality standards.

• Is there an additional cost for personalized engravings?

• Yes, a small fee may apply for engraving services, depending on the complexity of the design. Pricing details will be displayed during checkout.

• What if I made a mistake in my engraving instructions?

• Please contact us immediately at admin@tagnan.ph. If the item has not yet been engraved, we will update your instructions. Once engraving has been completed, changes cannot be made.

Are your products eco-friendly?

• Absolutely! Sustainability is a core value at Tagnan. We use eco-friendly materials and processes to minimize our environmental impact.

Orders and Shipping

• How long does it take to process an order?

• Orders are typically processed within 1-3 business days. For personalized items, processing may take up to 5 business days.

• Do you ship internationally?

• Currently, we ship within the Philippines. 
• How much does shipping cost?
• Shipping costs vary depending on your location and the size of your order. Shipping fees will be calculated at checkout.
• Can I track my order?
• Yes, once your order is shipped, you will receive a tracking number via email.

Additional Questions

• Can I place bulk or wholesale orders?

• Yes, we accommodate bulk and wholesale orders. Please contact us at admin@tagnan.ph for more details and pricing.

• What payment methods do you accept?

• We accept major credit/debit cards, GCash, and bank transfers. All transactions are securely processed.