Shipping policy
Shipping Policy
At Tagnan, we strive to ensure your handcrafted wooden kitchenware reaches you in perfect condition and in a timely manner. Below, you will find the details of our shipping policy.
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Orders with personalized engraving may take 2-5 business days to process, depending on the order volume.
- For orders with engraving, customers must provide their engraving details within 48 hours of placing the order. If we do not receive the required instructions within this timeframe, the order will be processed and shipped without engraving, and the excess engraving payment will be refunded.
- Once an order has been shipped, we cannot accommodate requests to return the item for engraving.
- You will receive a notification when your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Destination | Estimated Delivery Time | Cost |
|---|---|---|
| Luzon | 2-5 business days | Calculated at checkout |
| Visayas or Mindanao | 5-10 business days | Calculated at checkout |
| Local Pickup* | Same day or next day | Free |
*Local pickup is available in Angeles City. Once your order is ready, we will contact you to arrange a pickup time.
Shipping Restrictions
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We currently ship within Philippines.
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Certain remote areas may experience longer delivery times.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Damages and Issues
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Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 48 hours with photos and a description of the issue.
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We will work with you to resolve the issue promptly.
Lost or Delayed Shipments
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While we aim for reliable delivery, delays or losses may occur due to carrier issues or unforeseen circumstances.
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If your package is delayed or appears lost, contact us at admin@tagnan.ph so we can assist in resolving the situation.
Contact Us
For any shipping-related questions, please contact us at admin@tagnan.ph or 09691190433.